Global Healthcare

Global Healthcare Transformation Through Design Systems & Accessibility

A unified, governed design system with embedded accessibility scaled to 800+ digital properties. Accelerating delivery by 40% and reducing accessibility defects by 18%.

40%

faster production

50%+

cost reduction

18%

fewer accessibility defects

Legal Disclosure:
Client identity and materials are anonymized. Metrics reflect representative outcomes. Request a confidential walkthrough

Overview

Context

A global healthcare organization managed multiple digital properties across the U.S., LATAM, EMEA, and APAC.

Fragmented vendor delivery, inconsistent UX, and accessibility risk were increasing cost and time‑to‑market.

Challenge

Inconsistent UX and branding across regional vendors
Long delivery cycles and rising costs
Accessibility and audit risk without unified standards
No governed source of truth for design

Role

Design Operations Leader, UX Strategy & Delivery

Directed the global design system vision, governance, and accessibility integration
Modernized the tool stack and collaboration model (Figma, versioned libraries, policies)
Led cross‑regional delivery to prove the system in production

Strategy & Execution

Regional delivery leadership: Directed teams in the U.S., LATAM, EMEA, and APAC to ship sites using the system framework; measured adoption and direct delivery results.
Governance model: Review board, policies, and procedures for component updates; cross‑division alignment; iterative, continuous improvement.
Design tools modernization: Migrated from Sketch to Figma; centralized versioned libraries; license policies; onboarding/offboarding rules; team alignment on tool use.
Accessibility integration: WCAG 2.2 checkpoints in design and development; aligned design, engineering, and content for consistent, audit‑ready compliance.
Evangelism: Global workshops and training; SharePoint hub with documentation and governance resources.
Vendor enablement: Onboarding playbooks and automated handoff to ensure consistent outputs from external partners.

Example: Regional Division Rollout

For the APAC regional division, worked directly with clients and vendors to align on design system adoption and quality expectations. After multiple alignment workshops, we created a streamlined delivery process that:

Delivered the first 4 websites on schedule, while subsequent rollouts were completed nearly 40% faster
Eliminated most design and development involvement by standardizing templates and workflows
Enabled marketers to launch new websites by selecting templates in Figma and Adobe Experience Manager, writing content, and directly publishing without redesign or custom dev work
Reduced delivery time dramatically while ensuring consistency and compliance with enterprise standards

This model scaled quickly, showing how the design system could reduce dependency on specialized teams while empowering marketers to deliver quality experiences independently.

Outcomes

~40%

faster production across 800+ properties

18%

fewer critical accessibility defects, improving audit readiness

50%+

reduction in delivery costs through Lean UX, Agile, and optimized vendor engagement

Global adoption

unified, compliant design system scaled across multi-brand portfolio

FAQ

How do you share specifics under NDA?: I provide anonymized visuals and metrics. Detailed walkthroughs are available under NDA on a live call.
Can this model work outside healthcare?: Yes. The governance, accessibility gates, and vendor enablement approach are industry‑agnostic.
Which tools did you standardize?: Figma for design libraries and tokens; Miro for brainstorming and visual communications; an enterprise CMS for assembly (e.g., AEM); Power BI Dashboards for clear communications; CI checks plugged into existing pipelines.

Case Studies