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Case Studies

Outcomes at scale: 800+ sites unified, 40% faster production, 50% lower delivery costs, 18% fewer accessibility defects. Design systems, accessibility, service design, and product strategy that ship.
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Design System
Global Scale

An Enterprise Design System for Global Scale

Scaled a design system across 800+ properties, cutting production time 40% and delivery costs 50%.
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Service Design
Platform

A New Course for Waterway Logistics

Turned a technical integration effort into a human-centered logistics platform, unifying 11 systems and boosting efficiency 35%.
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Accessibility
Systems Design

A Global Accessibility Governance Program

Embedded accessibility into operations and vendor contracts, shifting a global org from reactive compliance to proactive inclusive design.
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Leadership
Team Revitalization

A Unified Digital Ecosystem

Transformed 70+ disconnected properties into a unified ecosystem, easing team burnout and cutting departmental costs 20%.
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Strategy
Service Design

The Project We Advised Against

Stopped a costly software build, saving $900k by revealing operational issues and replacing it with a clear service roadmap.
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Product Design
Prototyping

A Lifeline for the IVF Journey

Delivered a mission-critical IVF support app in 45 days with a 24-hour “follow-the-sun” workflow, securing the next funding round.
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Mentorship That Makes an Impact

Feedback written by mentees I’ve supported on the ADPList platform.

Notes from the UX Desk

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